Jetstar Airways, the low-cost subsidiary of the Qantas Group, serves Australia, New Zealand, and much of the Asia-Pacific region. Whether you need to change a reservation, request a refund, report lost luggage, or simply have a question before departure, there are several ways to contact the Australian airline’s call center directly. Here is a complete and up-to-date summary of the official contact information.
Jetstar’s phone number in Australia
For travelers calling from Australia, the call center can be reached at 131 538. The line is available in English 24 hours a day, 7 days a week, but calls are subject to standard carrier rates.
Jetstar’s international phone numbers
Outside of Australia, Jetstar provides local phone numbers in several countries, in addition to a single international number that works everywhere: +61 3 9645 5999 (charged at current international rates).
Here are the details of the local numbers by country or region:
|
Country / region |
Number |
Opening hours |
|
Cambodia (Phnom Penh) |
+855 92 398 333 | Mon–Sat, 8am–6pm (local time) |
| Cambodia (Siem Reap) | +855 92 392 333 |
Mon–Sat, 8am–6pm (local time) |
|
Mainland China |
4001 532 000 | Mandarin/Cantonese Mon–Fri, 9am–6pm – English 7 days a week |
| Hong Kong | +852 800 902 267 |
Mandarin/Cantonese Mon–Fri, 9am–6pm – English 7 days a week |
|
Taiwan
|
+00801 615 213 | Mandarin/Cantonese Mon–Fri, 9am–6pm (Taiwan time) |
| Fiji | 008 002 171 |
7 days a week |
|
Indonesia |
00180 3852 9779 | English spoken, 7 days a week |
| Japan | 0570 550 538 (or 050 3163 8538) |
Press 2 for English, 7 days a week, 9am–9pm (local time) |
|
Malaysia |
1800 813 090 | 7 days a week |
| New Zealand | +64 9975 9426 or 0800 800 995 (free from a local landline) |
7 days a week |
|
Philippines |
1800 1611 0280 or +632 5322 7698 | 7 days a week (see specific schedules per line) |
| Singapore | 800-492-2057 |
English 7 days a week; Mandarin/Cantonese Mon–Fri, 9am–6pm |
|
Sri Lanka |
01120 29123 | Free from a local landline, 7 days a week |
| Thailand
|
66 2267 5125 or 001 800 611 2957 (toll-free, CAT network)
|
In English, schedules vary by line |
|
United States |
1866 397 8170 (Toll-free number) | in English, 7 days a week |
| Vietnam | 1800 4974 (Free (Mobifone, Viettel) |
VNPT/Vinaphone networks), in English |
|
Other countries |
+613 9645 5999 (International call charged) |
in English, 7 days a week |
Call rates vary depending on your provider; check the terms and conditions with your provider before calling, especially for international numbers.
What to know before calling:
– Have your reservation reference and the email address used when making the reservation handy.
– If you booked through a travel agency, contact that agency directly for any changes.
– Be wary of numbers posted on third-party sites (forums, unofficial directories) that claim to be Jetstar “priority” lines: use only the numbers listed above or those on the official jetstar.com website.
Other ways to contact Jetstar Customer Service:
The telephone isn’t always the fastest way. Jetstar offers several alternatives: Manage your booking online, Live chat and virtual assistant… Read More.